How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, you can easily return the product and receive a refund, then place a new order.

Shipping

What is the shipping policy?

We ship within the EU. Shipping within Poland is free for orders over 400 PLN. For all other destinations, shipping costs are calculated at checkout based on your location and selected carrier. We aim to dispatch orders as quickly as possible. In Poland, most orders arrive within 3–7 business days. For international deliveries, timing may vary depending on your location.

What shipping providers do you use?

We currently ship via DHL and InPost. You’ll be able to select your preferred shipping method during checkout.

My package was lost, stolen, or damaged. What should I do?

Oh no! First, please file a claim with the shipping carrier. Then, contact us at contact@clubharbour.com with your order number and your carrier claim number. Once we have those details, we’ll work with you to find the best resolution.

Sustainability

What fabrics do you use and why?

We use 95% TENCEL™ Modal and 5% Spandex across all our pieces. TENCEL™ Modal is known for its breathability, softness, and strength — making it ideal for garments worn close to the skin. It’s derived from responsibly sourced wood pulp and produced through an environmentally responsible process. The result is a premium fabric that’s gentle on skin, long-lasting, and easier on the planet.

How do you ensure product quality and responsible manufacturing?

We partner exclusively with certified manufacturers who meet strict international standards for ethical production and workplace conditions. Our production partner holds certifications including BSCI, OEKO-TEX® Standard 100, and CPC, which confirm responsible labor practices, material safety, and product compliance. We carefully select facilities that align with our values of quality, safety, and accountability.

Returns

How do I return an item?

You have the right to withdraw from the contract without giving any reason within 14 days from the date you receive the parcel. 

For full details of our return policy, please see Returns

Get in touch

Have questions about your order, or a general enquiry?